Frequently asked questions (FAQ)

products F.A.Q

As a reputable pain management company in Taiwan, people trust our 3in1 therapy. The combination of heat, cold and the support of a brace provides the most effective means of relieving pain and promoting healing after a sports injury. If you have any questions about pain treatment and our products, take a look at the list of frequently asked questions. Should you have any further suggestions or inquiries about our far infrared products or hot and cold therapy, please do not hesitate to contact us.

Before You Buy

How should I use Far Infrared Care products like TherMedic® 3in1 ProWraps Heating Pad?

When an injury occurs, you should first use the cooling pad with the brace to treat the swelling. When the swelling has gone (usually afte 2 or 3 days), use the heating pad to support the healing process. That’s one of the key advantages of using a 3in1 heating pad from Thermedic.

Can I use Far Infrared Care products during pregnancy?

Yes, there are no known side effects from using Far Infrared Care products during pregnancy. If in doubt, consult your doctor.

Can I use Far Infrared Care products when I’m allergic to light?

Yes, far infrared is below the visible spectrum of light and, unlike UV light, is not harmful. If in doubt, consult your doctor.

Getting Started

Can “FAR INFRARED” be used for purposes other than alleviating muscular pain?

In addition to relieving muscular pain and joint stiffness, far infrared energy is proven effective in acupuncture point treatment. Also far infrared energy supports your well-being during cold days.

How do the Far Infrared Care products of TherMedic® differ from other products on the market?

The Far Infrared Care products of TherMedic® use carbon fiber fabric to produce far infrared energy. Our product is very safe as it uses low voltage DC (direct current). You can manage your pain by yourself at home. The far infrared care products of TherMedic® are safe, easy to use and effective.

Where can I read more about the effectiveness of “FAR INFRARED”?

Please look into one of the following scientific books & articles for more medical background and proof:

Books:

  • Wärmetherapie mit wassergefilterter Infrarot-A-Strahlung, Grunlagen und Anwendungsmöglichkeiten. Peter Vaupel und Winfried Krüger, 1992 ISBN 3-7773-1076-X.

Scientific articles:

  • “Effects of the far-infrared ray on reproduction, growth, behavior and some physiological parameters in mice.” Udagawa Y, Nagasawa H., Experimental Animal Research Laboratory, Meiji University, Kanagawa, Japan., In Vivo. 2000 Mar-Apr;14(2):321-6. Related Articles, Links
  • “Investigation of jewelry powders radiating far-infrared rays and the biological effects on human skin.”, Yoo BH, Park CM, Oh TJ, Han SH, Kang HH, Chang IS., Skin Research Institute, Pacific Corp. / R & D Center, 314-1, Bora-ri Kiheung-eup, Yongin-si, Kyounggi-do, Korea 449-900., J Cosmet Sci. 2002 May-Jun;53(3):175-84. Related Articles, Links
  • “Infra-red Therapy, Physiotherapy.”, Kitchen S.S., Partridge C.J., vol. 77, no. 4, 1991
  • “Lokale Infrarot-A-hyperthermie in der allgemeinartzlichen praxis (German)*” ,H.P. Scherf, H. Meffert, K.H. Röder, A.Kuschmann, Wirksamkeit und Vertraglichkeit einer Infrarot-Hyperthermie-Lampe mit Wasserfilter in der Allgemeinpraxis (German)*, R. Goltermann
  • “Improvement of pain and disability in elderly patients with degenerative osteoarthritis of the knee treated with narrow-band light therapy.”, Stelian, J., Gil, I., Habot, B., Rosenthal, M., Abramovici, I., Kutok, N., Khalil, A.: J. Am Geriatr Soc 40, 1992
  • “The influence of skin temperature upon the pain threshold as evoked by thermal radiation.”, Hardy, J.D., Goodell, H., Wolff, H.G., Science 1951, vol. 114

* Source: Wärmetherapie mit wassergefilterter Infrarot-A-Strahlung, Grunlagen und Anwendungsmöglichkeiten., Peter Vaupel und Winfried Krüger, 1992, ISBN 3-7773-1076-X.

How does "FAR INFRARED" differ from a hot sauna?

Far infrared energy penetrates deeper into the skin, giving comfortable warmth whilst improving the blood circulation and leaving muscles relaxed and soothed. But the regular HOT sauna produces surface warmth, heating only the top layer of the skin and leaving it hot and sweaty.

Can you use Far Infrared Care products before exercising to prevent pain?

Yes, the warmth can soothe muscles and improves blood circulation. It’s always a good idea to warm up before exercise and using our far infrared products, you can effectively reduce muscle stiffness to prevent injury.

Use and Learn

When is it best to use hot therapy?

Heat is generally used for chronic injuries or injuries that have no inflammation or swelling and it helps to relax tight muscles or muscle spasms. Use cabric® Heating Pad wrapped in our neoprene brace whenever heat applications are desirable for personal comfort, and as recommended by your health care professional. Athletes with chronic pain or injuries may use heat therapy before exercise to increase the elasticity of joint connective tissues and to stimulate blood flow. Safely apply heat to the affected area for 20 to 30 minutes at a time. Never leave heating pad on while sleeping.

When is it best to use cold therapy?

Using our Neo Cold Pack wrapped in our neoprene brace is the best immediate treatment for acute injuries because it reduces swelling and pain. Apply it to the affected area for 15 to 20 minutes at a time. Allow the skin temperature to return to normal before a second or third time. You can use Neo Cold Pack for an acute injury several times a day for up to three days. Cold therapy is also helpful in treating some overuse injuries or chronic pain in athletes.

What is “FAR INFRARED”?

Far infrared energy is a form of light that is below the visible spectrum. It exists in sunlight and is invisible to human eyes and transfers radiant heat without any medium. Have you ever gone outside on a warm spring day and felt the warmth of the sun on your skin? That’s far infrared energy. The wavelength of far infrared is between 4~1000 microns. It is called the light of birth because it creates resonance with the water molecules of a human cell, promotes blood circulation, accelerates metabolism and increases the vitality of cells when  the wavelength is between 4~20 microns.

Does “FAR INFRARED” therapy have side-effects?

There are no known negative side-effects from using far infrared. If in doubt, consult your doctor.

When should I start to notice improvement when using TherMedic® Far Infrared Care products?

You will feel warmth immediately when you use the TherMedic® Far Infrared Care products for the first time. And you will feel a comfortable, soothing sensation in your muscles.

Is “ FAR INFRARED” harmful to the eyes?

Far infrared is invisible light. It is not harmful. There is no need to wear goggles.

Do I need to worry about sunburn?

No, far infrared energy does not cause tanning or sunburn.

Is it harmful to use “FAR INFRARED” for a prolonged period of time?

No, using far infrared longer than the recommended time is not harmful. If you have a specific medical condition that you are worried could be affected please consult your doctor.

Can I use Far Infrared Care products if I’m on medication?

If you’re on prescribed medication, we advise you to consult your doctor first before using the far infrared care products. Open wounds should never be treated with FIR.

Can I use Thermedic® Far Infrared Care products if I have a skin allergy?

The far infrared care products of TherMedic® cover the skin when you use them. If you have a skin allergy or have a diagnosed chronic skin disease, we don’t advise you to use far infrared care products and it is safest to consult your doctor.

Troubleshooting

What is the lifetime of TherMedic® Far Infrared Care products?

The lifetime of Far Infrared Care products is 2000 hours of use.

It is not possible to replace the far infrared care products yourself. If the far infrared care products are broken or defective, we advise you to contact the dealer or TherMedic® service center (TEL: +886 4 2567 6899; E-mail: service@mythermedic.com).

Can I replace TherMedic® Far Infrared Care products?

No, it is not possible to replace the far infrared care products yourself. If the far infrared care products are broken or defective, we advise you to contact the dealer or TherMedic® service center (TEL: +886 4 2567 6899; E-mail:service@mythermedic.com).

What to do if brace or the electrical connector of cabric® Heating Pad is wet or moistened?

Disconnect immediately and take out cabric® Heating Pad, hang it out to dry before using again.

Accessories like the temperature controller and AC/DC adaptor are not waterproof, stop using when they come in contact with water.

Contact the retailer / dealer for repair to insure your safety.

Others

What is cabric® technology?

The patented core technology is the production of a carbon fiber fabric made out of 100% carbon. Different from competing products, Cabric® uses a carbon yarn and not only carbon filaments to weave the fabric. Carbon fiber fabric can be applied widely to various fields from industrial products to a wide range of consumer goods. Our approach is the continuous development of heating products which have been used a lot in the medical field for pain treatment.

What are the main benefits of “FAR INFRARED”?

Studies have confirmed the following benefits of far infrared rays:

  1. Treats chilblains.
  2. Treats sprains and bruises.
  3. Eases joint pain and stiffness.
  4. Prepares muscles for exercise.
  5. Helps improve blood circulation.
  6. Treats lower-back ache (lumbago).
  7. Strengthens the cardiovascular system.
  8. Removes impurities and mineral waste.

Relaxes muscles and increases flexibility.

How does “FAR INFRARED” light differ from UV light?

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Ultraviolet (UV) light is electromagnetic radiation with a wavelength shorter than that of visible light but longer than X-rays, in the range 10 nm to 400 nm, and energies from 3 eV to 124 eV. Ultraviolet (UV) light and far infrared (FIR) light are both invisible to the human eye. Far infrared light has no unfavorable side effects or tanning power. Infrared light improves the blood circulation but Ultraviolet (UV) light does not. Ultraviolet light is used for tanning, but far infrared is for improving blood circulation and relaxing muscles.

What is TherMedic® pain management?

Pain is classified as being either acute or chronic. Pain management is the medical discipline concerned with the relief of pain. Conquering all the conventional inconveniences, Cabric® was developed for the purpose of improving the quality of human life. With benefits of pain relief, improvement of blood circulation and promoting healing, TherMedic® far infrared products replace your pain killers and expensive physiotherapy consultations and eases your pain anywhere at home, office and outdoors with a total solution for pain management.

How are TherMedic® heating wraps different (=Far Infrared Care products) from traditional heating product?

TherMedic® heating wraps emit natural far infrared energy. Infrared is a scientifically proven form of heat therapy that works more efficiently and more effectively than traditional heating products. Most notably, far infrared is a completely safe form of wave heat, meaning it does not emit the harmful Electromagnetic Frequencies (EMF’s) that all other electronic products give off. Conventional electric heating products utilize metal wires as the heating elements, whereas TherMedic® uses a specially developed fabric with conductive carbon fibers. When powered, these fibers naturally emit Infrared energy.